Check out our Frequently Asked Questions below. If you still need help please contact us.
Order
What should I do if I need to change the shipping address for my order?
Please email us at chelbyscreations@gmail.com we will reply to you within 72 hours.
Can I edit or add anything to my order?
Since we process orders fast. We are unable to add or edit items once your order is placed.
How do I cancel my order?
Changed your mind? We are unable to cancel orders once they are placed due to our packing speed.
If you need assistance with an order please email us at chelbyscreations@gmail.com and we will do our best to assist you.
Shipping & Delivery
When will my order ship?
If you ordered a ready to ship item it will ship out within 1-3 business days. If you ordered a preorder item please refer to the turn around time listed on the product.
How do I track my order?
Once your order is placed you should receive an email with your tracking number. Click on your tracking number and follow the steps to track.
Do you offer local pickup?
Yes right at our home in West Leyden, NY. There is a pick up bin on the front porch and your items would be located in a bag with your name.
Returns & Refunds
What is the return window and policy?
Items must be returned within 30 days of your purchase date. Merchandise must be unused, unworn, unwashed, and undamaged to be eligible for return. Items marked as "Final Sale" can not be returned.
When will I get my refund?
Once we receive your return we will process your refund, within 10 business days. After that, it may take a few more days for your refund to appear on your original payment method.
If it has been 15 business days or longer with no refund showing please contact us at chelbyscreations@gmail.com.
Do you offer exchanges?
Absolutely! You can exchange items in original packaging unworn within 30 days of delivery. We will ship your new item ASAP!